Privacy Policy

1. Who we are

This website is operated by StoneCrest Exteriors Specialists Ltd, trading as StoneCrest Exteriors ("we", "us", "our"). We provide exterior cleaning services to both residential and commercial customers. We are responsible for your personal data as the data controller. Our contact details are set out at the end of this policy.

2. Personal data we may collect

Depending on how you interact with us, we may collect:

• your name;
• your email address;
• your phone number;
• property, address and postcode details;
• the service(s) you are interested in;
• enquiry and quote information;
• messages and notes you send us;
• photographs or files you choose to upload, where applicable;
• website usage and technical information (such as pages visited), where applicable.

3. How we collect information

• through our contact forms;
• through our quote request forms;
• by email;
• by telephone;
• through your interactions with our website.

4. Why we use personal data

• to respond to your enquiries;
• to prepare quotations;
• to arrange and provide our services;
• to communicate with you;
• to manage our customer relationships;
• to operate and secure our website;
• to comply with our legal obligations.

5. Our legal bases for processing

Under UK GDPR, we rely on the following legal bases:

• Steps taken at your request before entering a contract — for example, responding to your enquiry and preparing a quotation.
• Performance of a contract — where you have engaged us to carry out work.
• Legitimate interests — to operate, improve and secure our business and website, where your interests and rights do not override those interests.
• Legal obligations — where we are required to process data to comply with the law (for example accounting requirements).
• Consent — where we rely on your consent (for example certain analytics cookies), which you may withdraw at any time.

6. Service providers

We use trusted third-party service providers to help operate our website and manage communications with customers. This includes Brevo, which we use to send website enquiry and quote confirmation emails.

These service providers may process personal information on our behalf only where necessary to provide their services to us and support the operation of our business.

7. Website analytics

We may use Google Analytics to understand how visitors use our website. Analytics is only used where you have consented to analytics cookies. You can change your preference at any time.

8. Cookies

For details of the cookies we use and how to manage them, please see our Cookie Policy.

9. Sharing your information

We may share your personal information only with service providers and processors necessary to operate our website and provide our services (such as our email provider), or where we are required to do so by law. We do not sell your personal data.

10. Data retention

We keep your information only for as long as is reasonably necessary for the purposes described in this policy — including handling your enquiry or quote, providing our services, meeting legal and accounting requirements, and dealing with any disputes. When it is no longer needed, we will securely delete or anonymise it.

11. Data security

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration.

12. Your rights under UK GDPR

You have the right to:

• access the personal data we hold about you;
• request correction of inaccurate data;
• request erasure of your data, where applicable;
• request restriction of processing;
• object to processing;
• request data portability, where applicable;
• withdraw consent at any time, where we rely on consent.

13. Complaints

If you have any concerns about how we handle your personal data, please contact us first using the details below and we will do our best to help. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

14. Contact details

15. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date above.